What action should be taken when a train is running late?

Notifying passengers of the delay is crucial for maintaining clear communication and transparency while ensuring passenger safety and comfort. When a train is running late, passengers may be anxious or concerned about their travel plans. By providing timely updates, you help manage their expectations and reduce uncertainty. This action fosters trust and demonstrates a commitment to customer service.

Ignoring the delay can lead to confusion and frustration among passengers, while trying to speed up the train poses significant safety risks and could lead to operational issues. Reducing train frequency might not be practical or helpful in managing individual delays and could disrupt the overall service schedule. Thus, effective communication is the best course of action when a train is delayed.